US Compounding
  • Conway, AR, USA
  • $12
  • Hourly
  • Full Time

health insurance, dental, vision, life, short term disability, long term disability, 401(k)


Job Title:                     Clinic Services Customer Service Representative

EEO Code:                  5

FLSA Code:                Non-Exempt

Reports To:                 Customer Service Manager

Department:                Customer Service

 

JOB SUMMARY:

  • Establish and maintain profitable relationships with customers on behalf of US Compounding Pharmacy.
  • Process customer orders in a courteous, efficient and timely manner.

 

RESPONSIBILITIES:

  • Manage and triage incoming telephone calls professionally and efficiently with good communication skills.
  • Set up and maintain accurate customer files.
  • Efficient data collection from customers via telephone for order processing
  • Assessment and review of submitted information thru online system to fill an order.
  • Assess product availability and the effect it has on order fulfillment.
  • Effectively manage customer charge accounts and their selected form of payment.
  • Additional tasks and/or projects assigned by supervisor as needed for daily operations.
  • Manage time effectively, meet personal goals and work effectively with other members of the customer service team.

 

MINIMUM REQUIREMENTS:

  • 2 years experience in customer service in a health-related field 
  • Ability to gain and maintain Arkansas Pharmacy Technician License (preference given to candidates who already have a pharmacy technician license)
  • HS diploma or GED

 

WORK ENVIRONMENT:

  • The job is performed indoors in a traditional office setting. Activities include extended periods of sitting and extensive work at a computer monitor and answering the phone. 
US Compounding
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